At BRIX Performance, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have in relation to that information.

We may collect the following types of personal data:

• Identification data: name, phone number, email address
• Order-related data: shipping address, product preferences, order history
• Technical data: IP address, browser type, device info, geolocation
• Interaction data: messages via WhatsApp Business and Instagram DM
• Browsing behavior: pages visited, time spent, referral sources

We do not collect sensitive personal data such as biometric, health, or financial records.

Your information helps us:

• Process and fulfill orders
• Respond to your inquiries or requests
• Send order confirmations, updates, or promotional offers
• Improve website performance and content
• Detect and prevent fraud or misuse
• Provide after-sales support and consultation via WhatsApp

We only process your data where we have a legal basis, such as your consent or a contractual obligation (e.g., order processing).

We use cookies to enhance your experience. These include:

• Functional cookies: remember your preferences and shopping activity
• Analytics cookies: monitor site traffic (e.g., Google Analytics)
• Marketing cookies: help us deliver relevant ads (e.g., Meta Pixel)

You can manage cookie settings in your browser or opt out through third-party tools.

We may share limited data with:

• Payment providers (e.g., GoPay) for secure transaction processing
• Logistics providers for order delivery
• Messaging tools (e.g., WhatsApp Business, Instagram DM) to assist with customer service.

These platforms may store or analyze data under their respective privacy policies.

We retain your personal data only as long as necessary:

• Order and customer records: retained for up to 5 years
• Chat and inquiry logs: retained for internal support and quality checks
• Analytics data: retained for 24 months

Data is securely stored on cloud servers operated by trusted service providers in Singapore and other regions with adequate protection standards.

You have the right to:

• Access the data we hold about you
• Request correction or updates
• Request deletion ("right to be forgotten")
• Withdraw consent for marketing communications
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us using the details below.

For any privacy-related questions, data access requests, or concerns, please contact:

Email: brixperformance@gmail.com

Phone/WhatsApp: +62 812 8474 6544

Instagram DM: @brixperformance

We may revise this Privacy Policy from time to time. The latest version will always be available on this page, with the date of last update shown at the top.